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Managing volunteers

Endorsed by the Institute of Leadership and Management

Wednesday 21 June 10:00am - Thursday 22 June 4:00pm

BVSC, The Centre for Voluntary Action, 138 Digbeth Birmingham B5 6DR

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Book now by contacting us on 020 3588 0578 or email

About this event

The overall aim of the course is to enable participants to recruit, retain and manage volunteers to improve the performance of their organisation or group. So you are dependent on volunteers. But how do you ensure you recruit the right ones, with the right skills, and then nurture them so they feel rewarded and stay?

This complete course takes you every step through volunteer management, covering every aspect of the vital skills needed.

You’ll learn not only about recruiting volunteers, but how to manage them, make them feel rewarded and valued, and ensure their work fits into the overall strategic direction of your organisation.

You’ll improve your people and management skills, and have the option of earning endorsement from the ILM too.

Download detailed course description


Wednesday 21 – Thursday 22 June 2017, 10am – 4pm on both days, or 10am — 5pm both days if you are registering for the ILM endorsement. 


You also have the option of gaining Institute of Leadership and Management (ILM) endorsement for this course. The ILM is a nationally recognised awarding body who monitor the quality and the assessment procedures of the endorsed programmes.

To gain the endorsement you will need to complete some additional assignments and exercises which are all based around course content. From 4-5pm each day there will be extra support for those registering for the ILM endorsement.

More about this event

Our courses and events are free for people in Big Local areas. We can provide financial support for travel, childcare and other care costs to residents in Big Local areas. We can also book and pay for travel and accommodation in advance.

If you are taking part as part of your paid work/employment then we ask that your employer cover your expenses. However, we can pay or contribute towards worker’s expenses in exceptional circumstances.

Please ask for further information when booking.


This course is delivered by Directory of Social Change (DSC). DSC is an independent charity with a vision of an independent voluntary sector at the heart of social change. DSC offers practical training, events, publications and funding source information to help charities and community groups in the work they do. 

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