When concerns or complaints are brought to our attention we support those who are directly involved or affected to resolve the issue locally, as this leads to better and more lasting positive solutions and it encourages everyone to take responsibility.
So, when we receive a concern or complaint, it will be directed to those who are directly involved, which includes members of the Big Local partnership and the locally trusted organisation. We will also share your correspondence with the Big Local rep, as they act on our behalf in areas.
Because we believe in open and full review as the path to resolution, we do not accept anonymous complaints. If you don’t give us your consent to share your concern we will not take any action. In the case of whistleblowing relating to fraud, corruption or other criminal activity, you should report it to us and to the police.