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Big Local

VAT and Big Local

This guidance for locally trusted organisations describes the treatment of two types of payment for VAT purposes: payments from locally trusted organisations to third parties in relation to Big Local; and grants from Local Trust to locally trusted organisations. Read more


Safeguarding means protecting people’s health, well-being and human rights, and enabling them to live free from harm (Care Quality Commission website). Read more


Any activities that you carry out as part of Big Local need to have insurance cover. In most cases, this will be provided by your locally trusted organisation. Read more

Concerns and complaints about Big Local

When concerns or complaints are brought to our attention we support those who are directly involved or affected to resolve the issue locally, as this leads to better and more lasting positive solutions and it encourages everyone to take responsibility. Read more

Compliments, concerns or complaints about Big Local in areas

This document is to support Big Local partnerships to think about how to respond to external compliments, concerns and complaints. Feedback can be upsetting and sometimes difficult to manage, while strong differences of opinion can result in conflict. So having an agreed way to respond can help avoid these problems. And a clear, open process is more likely to result in a solution and resolution. Read more

General Data Protection Regulation (GDPR)

This page describes the main principles of the GDPR and how it affects your Big Local partnership and relationships with Local Trust, your locally trusted organisation and your community. Read more

Code of conduct

A code of conduct is a set of rules or standards setting out how you, as members of the Big Local partnership and/or those actively involved, agree to behave. This includes how you behave towards each other and to others as a representative of Big Local in your area. Read more

Legal identity and governance models

You may be interested in the different legal options for setting up a new organisation to support the delivery of your Big Local plan. This might be because you want to plan and run community services or events; to own or manage assets such as buildings; to trade as a social enterprise; to generate income to operate beyond Big Local; or to involve more people with appropriate experience and expertise. This guidance describes the identity of Big Local partnerships in the eyes of the law, and raises questions to help you think about appropriate governance models. Read more

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