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Head of area support

Closing date: 15 June 2018

Accountable to: Director of programmes and resources

Responsible for: At the moment the head of area support has no direct line management responsibility but we expect them to in the future

Purpose of the role

To develop, manage, monitor and support the strategic and day-to-day aspects of Local Trust’s support to areas, working with and through our distributed rep team, external delivery partners and peers within Local Trust.

Job description (key duties)

  1. Guide, develop, support and oversee the effective management of Local Trust’s support provided to areas working with the chief executive, director of programmes and resources, head of programme delivery and peers
  2. Effectively manage relationships with and performance of Big Local reps ensuring that areas are provided with the support they need, reps are supported in delivering the best performance they can; and that the business needs of Local Trust are met.
  3. Manage contractual relationships with delivery partners ensuring the highest levels of performance by those partners and effective relationships between delivery partners and Big Local areas
  4. Ensure that support being provided to areas is compliant with the intention and detail of the Big Local Trust and Local Trust deeds, and Local Trust policies, contracts, procedures and funding conditions
  5. Establish, develop and maintain appropriate systems and procedures to ensure the smooth running, support and performance management of Local Trust support to Big Local areas, including the management of disputes when they arise
  6. Contribute to the effective management of Local Trust finances by effective monitoring and modelling of current and forecast programme expenditure by support providers
  7. Develop contacts and maintain communication with the widest range external partners, funders, funded organisations to identify opportunities to develop new support offers for Big Local areas that more effectively help them achieve their ambitions
  8. Contribute to the development and delivery of Local Trust’s learning and influencing role, drawing on your experience working with those providing support to Big Local areas
  9. Liaise with Big Lottery Fund’s local teams to build relationships, ensuring effective information sharing around the performance of the Big Local programme, including – where appropriate - the management of issues and complaints as they arise
  10. Support and manage Local Trust staff performance on an ongoing basis as required, helping to ensure that all staff contribute to Local Trust’s aim of supporting communities
  11. Attend and speak at conferences and external events, as appropriate

We expect you, as a member of the Local Trust staff team, to:

a. Demonstrate Local Trust’s values in your daily work
b. Consistently contribute to organisation wide learning drawing on experience leading our funding and support programmes
c. Actively look outward and engage with the widest range of external stakeholders to influence, inform and excite others about the work of Local Trust and its areas and identify new opportunities to develop our work
d .Take a proactive role in promoting equality and anti-discriminatory practice
e. Be aware that you have a duty of care for the health and safety of yourself and others

Local Trust job descriptions are subject to amendment from time to time, in consultation with the individual concerned and in line with the organisation’s needs.

Person specification

Criteria Desirable/Essential
Experience Significant experience of managing and delivering large, complex/large scale funding programmes supporting grassroots/community-based organisations E
Experience of managing a dispersed workforce E
Experience of managing partnerships and multi-agency or consortium working (including performance management of contracts) at a regional or national level E
Experience in financial planning, monitoring and review E
Experience of people management, including staff, consultants and organisations operating on delivery contracts or grants E
Experience managing a large and varied workload across a team and organisation E
Education/ training/previous work experience Relevant degree/professional qualification or equivalent work experience E
Competencies/technical skills Strong communicator, capable of presenting complex ideas in a clear and accessible way E
Ability to prepare, monitor and review budgets and work plans of funded and contracted organisations and partners and to subsequently manage performance E
Competence in the use of information technology, (including MS Office and grant/funding management software) E
Knowledge of relevant legislation and practice appropriate to managing the partners and the programme (e.g. GDPR, confidentiality, etc.) D
Soft skills Ability to build and maintain professional relationships across a wide sector with credibility and confidence E
Significant personal accountability, with the ability to work on your own initiative with a high level of autonomy at a strategic level, as well as to work as part of a small team of peers and within a team with complex relationships and diverse responsibilities E
Ability and willingness to do things differently, including clear critical thinking and willingness to challenge conventional, or to suggest new, ways of working E
Ability to maintain high standards in your work, through self-evaluation, seeking feedback from others, and self-initiated professional development E
Strong problem solving skills and flexibility to work, along with an entrepreneurial approach to your work E
Keen interest in and understanding of developing thinking about some or all of place based funding, community development and empowerment, regeneration and/or civic innovation. E
Able to travel throughout England and to stay away from home E

How to apply

To apply, you should submit:

  • An up-to-date CV which shows your full career history and highlighting experience relevant to this role. We recommend that this is no longer than three pages.
  • A supporting statement explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification. We recommend that this is no longer than three pages.

Please send your application by email to:

Applications must be received by 12 noon on Friday 15 June 2018.

The interviews for this role are being held on Wednesday 20 and Thursday 21 June 2018.

Download the application pack.


We’ve moved! Please update your records

The Local Trust office is now at CAN Mezzanine, 7-14 Great Dover Street, London, SE1 4YR.

Our phone number has not changed, it remains 020 3588 0565.

There are changes to the direct dial telephone numbers of some staff members.

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